ttbet11 Privacy Policy

1.Introduction & Data Controller

ttbet11 ("we", "us", "our", or "the Platform") operates the online gaming services available at ttbet11.club. We act as the data controller in respect of the personal information you provide to us or that we collect about you in connection with your use of the Platform.

This Privacy Policy applies to all personal data collected by ttbet11 through the Platform, our customer support channels, promotional communications, and any other interactions you have with us. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

We are committed to protecting the privacy and security of our members' personal data. This policy is written in plain English where possible, with a more formal legal structure where required by regulatory obligations.

2.Information We Collect

2.1 Information You Provide Directly

When you register for and use a ttbet11 Account, we collect the following categories of personal data:

• Identity data: Full name, date of birth, gender;
• Contact data: Email address, phone number, residential address;
• Verification data: Government-issued identification documents provided during identity verification;
• Financial data: Payment method details (e-wallet identifiers, bank account references, cryptocurrency wallet addresses) — we do not store full card numbers or banking credentials;
• Account preferences: Language, notification settings, responsible gaming limits you configure.

2.2 Information Collected Automatically

When you access the Platform, we automatically collect certain technical and usage data, including:

• IP address, device type, operating system, and browser type;
• Session timestamps, pages visited, and features accessed;
• Game history, wagering patterns, and transaction logs;
• Cookies and similar tracking technologies (see Section 6).

2.3 Information from Third Parties

We may receive information about you from third-party payment processors, identity verification providers, fraud prevention services, and game suppliers. This information is used solely for the purposes described in Section 3 below.

3.How We Use Your Information

ttbet11 processes your personal data for the following purposes:

4.Legal Basis for Processing

ttbet11 processes your personal data on the following legal grounds:

• Performance of contract: Processing necessary to provide you with ttbet11 services under the Terms & Conditions you accepted at registration;
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and regulatory reporting obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing for optional purposes such as marketing communications, where you have provided explicit consent and may withdraw it at any time.

5.Data Sharing & Third Parties

5.1 ttbet11 does not sell, rent, or trade your personal data. We share your data with third parties only in the following circumstances:

• Payment processors: To process deposits and withdrawals via Touch 'n Go, Boost, Maybank, CIMB, Public Bank, and cryptocurrency networks;
• Identity verification providers: To conduct age and identity checks as required by our regulatory obligations;
• Game suppliers: To deliver gaming services — limited to the session and wagering data required to operate each game;
• Fraud prevention and AML services: To screen transactions and detect suspicious activity;
• Regulatory and law enforcement authorities: Where we are legally required to disclose information, such as pursuant to a court order or regulatory request;
• IT and platform service providers: Cloud hosting, security monitoring, and analytics partners, all operating under data processing agreements that limit their use of your data.

5.2 All third parties with whom ttbet11 shares personal data are contractually obligated to process that data solely for the specified purpose, implement appropriate security measures, and not further disclose it without authorisation.

6.Cookies & Tracking Technologies

ttbet11 uses cookies and similar technologies to operate the Platform, maintain your login session, remember your preferences, and gather anonymised analytics data to improve the user experience.

6.1 Types of Cookies Used

• Strictly necessary cookies: Required for core Platform functionality, including session authentication and security. Cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits.
• Analytics cookies: Collect anonymised data about how the Platform is used, used to improve performance and content. These do not identify you personally.

6.2 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent the Platform from functioning correctly. ttbet11 does not use third-party advertising cookies or behavioural tracking for retargeting purposes.

7.Data Retention

ttbet11 retains personal data for as long as your Account is active and for a minimum period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data: Retained for a minimum of 5 years following account closure, as required for AML and regulatory compliance;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Support and communication records: Retained for 2 years following resolution of the relevant matter;
• Marketing data: Retained until you withdraw consent or unsubscribe, after which it is deleted within 30 days.

At the end of any applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.

8.Data Security

ttbet11 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL / TLS 1.3 encryption for all data in transit;
• Encryption of sensitive data fields at rest;
• Role-based access controls — staff access to Member data is limited to what is strictly necessary for their role;
• Regular security audits and penetration testing;
• Real-time intrusion detection and monitoring;
• Player fund segregation in dedicated accounts.

9.Your Rights as a Data Subject

Subject to applicable data protection law, you have the following rights in relation to your personal data held by ttbet11:

• Right of access: Request a copy of the personal data we hold about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to our legal retention obligations;
• Right to restrict processing: Request that we limit how we process your data in certain circumstances;
• Right to data portability: Receive your personal data in a structured, commonly used format;
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team (see Section 13). We will respond to all valid requests within 30 days. We may require identity verification before processing a data request.

10.Children & Minors

The ttbet11 Platform is strictly prohibited for persons under the age of 21. We do not knowingly collect personal data from individuals under this age. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated Account.

Parents and guardians who believe that a minor may have registered with ttbet11 are encouraged to contact our support team immediately so we can investigate and take appropriate action.

11.Cross-Border Data Transfers

ttbet11 may transfer your personal data to servers or service providers located outside of Malaysia. Where such transfers occur, we ensure appropriate safeguards are in place, including data processing agreements with applicable standard contractual clauses or equivalent protections, to ensure that your data receives a level of protection consistent with this Policy.

12.Changes to This Policy

ttbet11 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Members via email or on-platform notification at least 7 days before the change takes effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the changes.

13.Contact & Data Enquiries

For any privacy-related enquiries, requests to exercise your data subject rights, or concerns about how ttbet11 handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform

Our support team operates around the clock and will acknowledge data-related requests within 48 hours. Complex requests requiring investigation will be resolved within 30 calendar days.